Flexibility Reduced Costs Selective Outsourcing Service 
Everest Group
DECEMBER 9, 2022
Continuing to invest in CX can be worth it for these key reasons: Customer retention is cheaper than customer acquisition: Failing to maintain good customer service during a crisis can reduce customer confidence, severely impacting brand trust. CXM outsourcing is a viable option during an economic downturn.
NoonDalton
OCTOBER 23, 2023
This is where outsourcing emerges not just as a tactical move, but as a strategic growth lever. By turning to specialized external partners for various business functions, companies can reduce costs, tap into global expertise, and reallocate precious internal resources towards core competencies and innovation.
NoonDalton
FEBRUARY 28, 2024
Distinguishing Rightsourcing from Traditional Outsourcing: The key difference between rightsourcing and traditional outsourcing lies in the strategic intent behind the decision. Traditional outsourcing asks, “How can we reduce costs?”
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