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Shared Service Center: Why the Philippines Is the Best Option?

Magellan Solutions

Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center? Shared service centers are independent business units of processes, technologies, and people. With shared services, expertise and resources are shared within a company.

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Top 5 Back-Office Functions That Should Be Automated

Automation Anywhere

They can have a significant impact on back-office functions to bring about operational efficiencies: reduced cost, faster turnaround times, and increased productivity. Intelligent automation can automate the entire process, taking human error out of the equation. billion annually.

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When Do You Need to Outsource a Call Center

Magellan Solutions

By delegating non-core business functions to third-party service providers, they can free up their internal resources to focus on revenue-generating activities. This can lead to increased efficiency, cost savings, and improved quality of work. With this, it’s essential to prioritize customer service as soon as possible.

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Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

8 Things to Look Out For Before selecting an outsourcing company, there are a lot of factors to keep an eye out for. In this article, we will discuss why businesses outsource their tasks and what factors you should consider when comparing outsourcing quotations. Why do Businesses Outsource?

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Why All the Hype around RPA?

AH Anderson Consulting

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Robotic Process Automation (RPA) uses software that imitates the activity of a person in executing a task within a work process. Benefit & Value. The future appears bright for RPA.

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The Hackett Group Announces 2021 Digital Award Winners

The Hackett Group

Staff have been able to dedicate significantly more time to negotiation support and other value-added tasks to support the operational business units. Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. The new procure-to-pay system paid for itself in a few years.

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List of Companies That Outsource Call Centers

Magellan Solutions

Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. It provides various services including cable television, home internet service, and telephone service.