Mattsen Kumar

MAY 7, 2024

16.24% of small businesses chose to outsource customer service to increase efficiency. Businesses have introduced new customer service outsourcing strategies amidst the COVID-19 pandemic, resulting in changes to client and customer experiences. Companies investing in automation tools have experienced high customer satisfaction.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Mattsen Kumar

OCTOBER 12, 2023

16.24% of small businesses chose to outsource customer service to increase efficiency. Businesses have introduced new customer service outsourcing strategies amidst the COVID-19 pandemic, resulting in changes to client and customer experiences. Customer Experience (CX) improves with an all-round operational management service.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Metasource

JULY 12, 2023

In today’s dynamic and ever-evolving business landscape, organizations strive to optimize their operations, enhance customer experiences, and stay competitive. Enter business process management (BPM). How Does Automation Fit into Business Process Management? According to a McKinsey & Co.

Management 52

Management Business Process Outsourcing Robotics Process Automation Reduced Costs 52

Metasource

APRIL 4, 2023

Business process automation (BPA) refers to the use of technology, such as workflow automation, robotic process automation (RPA) and artificial intelligence (AI), to perform repetitive tasks that would otherwise have to be completed by knowledge workers who could be completing higher value work.

Automation 52

Automation Robotics Process Automation Out-Tasking Reduced Costs 52

Mercans

FEBRUARY 23, 2023

The most cited tradeoffs are the opportunity for greater control and flexibility (arguably the pillars of organizational agility) with a global technology approach vs. the opportunity to reduce operating costs and risks via an outsourcing model. where bespoke tools aren’t needed for every process automation use case).

Payroll 75

Payroll Outsourcing Robotics Process Automation Software 75

Magellan Solutions

MAY 8, 2024

Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. While cloud computing and cybersecurity are well-known, a new category of IT services is emerging, introducing advanced solutions that challenge conventional boundaries.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

IBM Services

NOVEMBER 22, 2023

As ERP can monitor each department and keep all data in one place, there’s an opportunity for more efficient processes and improved cross-collaboration. Neste’s new ERP platform is enabling supply chain process efficiency improvements and making its data more transparent.

Out-Tasking 65

Out-Tasking Data Entry Software Robotics Process Automation 65