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Why Setting Up a Global Capability Center is the Key to Success

Zinnov

Imagine having the power to access a global talent pool, drive innovation, and scale your business efficiently. These centers leverage specialized talent, cost arbitrage, and operational efficiencies in various locations worldwide. But what is the cost of not globalizing?

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Customer support outsourcing services help in responding immediately to your customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. . Ready to discover more?

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . Once they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple outbound telemarketing services Philippines at once. But that climbed to almost 25% and could reach 35%.