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Why Setting Up a Global Capability Center is the Key to Success

Zinnov

Imagine having the power to access a global talent pool, drive innovation, and scale your business efficiently. These centers leverage specialized talent, cost arbitrage, and operational efficiencies in various locations worldwide. But what is the cost of not globalizing?

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The Essential Guide to Customer Service Outsourcing

Magellan Solutions

Businesses want to make their brand more reliable to people and we know that every business owner aims to make their venture grow through the most effective and cost-efficient approach available, which is why most businesses choose to outsource customer service. Software Commonly Used for Customer Service.

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Some local industry executives insist the situation isn’t as dire as many predict.