Everest Group

APRIL 9, 2024

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s a core part of our business strategy, intertwined with our operations and corporate ethos.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. Action #5 – Obsess Over Employee Experience.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

NOVEMBER 16, 2022

Global Business Services (GBS) organizations have a big opportunity to champion Environment, Social, and Governance (ESG) in banking and financial services (BFS) institutions. ESG is creating new opportunities for BFS Global Business Services organizations.

Sourcing 52

Sourcing Banking Global Business Services Impact Sourcing 52

The Hackett Group

FEBRUARY 16, 2024

Procurement leaders are also actively evaluating how generative AI (Gen AI) can help them improve both efficiency and effectiveness in a range of functional areas. Procurement is once again anticipating an efficiency gap in 2024 as workload is expected to increase by 8% in 2024, while budgets are expected to rise by only 1.6%.

Advisory 59

Advisory Research Analytics Risk Management 59

Everest Group

DECEMBER 8, 2023

Overall, our research indicates that 2024 will be a ‘nose to the grindstone’ year of improving operational efficiency.” Further, enterprises expect to increase the leverage of Global Business Services and offshore locations. Most executives (67%) expect GenAI to improve or transform workflows in functional areas.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

JANUARY 5, 2023

Read on to learn best practices and key findings from this first-of-its-kind change management research. Insights can also be found in our webinar, Why GBS Change Management is the Key to Added Value and ROI , as Everest Group experts discuss effective change management practices gathered from the research.

Management 52

Management Right-Sizing Research Global Business Services 52