Bridging the Value Gap: Why GCC Success Metrics Need a Revamp?
Zinnov
APRIL 14, 2024
When Global Capability Centers (GCCs) first emerged on the business scene, they were all about one thing – cost savings. These early GCCs delivered immense value by providing access to skilled talent at lower price points, and they excelled at it. In fact, they were so effective that “ cost arbitrage ” quickly became the industry benchmark for measuring their success.
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