Zinnov
APRIL 14, 2024
When Global Capability Centers (GCCs) first emerged on the business scene, they were all about one thing – cost savings. These early GCCs delivered immense value by providing access to skilled talent at lower price points, and they excelled at it. In fact, they were so effective that “ cost arbitrage ” quickly became the industry benchmark for measuring their success.
Global Expansion
APRIL 14, 2024
Delve into the concept of statutory employees and the essential legal considerations surrounding their classification.
Mattsen Kumar
APRIL 14, 2024
In the past, long wait times, high call volumes, and high turnover contributed to the idea that call centers must be unpleasant experiences, for both customers and employees. And that unfortunate stigma has been cemented into popular culture—ask almost anyone about a call center and you’ll likely encounter a negative reaction. 96 Normal 0 false false false EN-US X-NONE X-NONE Download our free guide to discover how call center technology is evolving.
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