Employee retention vs. the great resignation
TTEC
JULY 23, 2021
JA: So thinking back to this time last year, I don't think anyone expected to go from mass layoffs to the great resignation of 2021. Now the employees are like, wait a second, I thought everything was okay when we're at home, so why do we have to come back? Welcome to the show, Heather. Like what's the actual business reason?
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