technology data-security 
Balbelforce
OCTOBER 6, 2021
Automatic speech recognition, or conversational AI , is technology that allows users to interact with a computer program or application with their voice. Voice recognition identifies an individual person by their voice, usually for security reasons. So far this has been the missing piece for conversational technology.
Everest Group
OCTOBER 6, 2021
While organizations are certainly familiar with on-premise technologies in contact centers, today’s enhancement on the premise-based technology model is delivering an exceptional digital customer experience, innovation, flexibility, and lower cost. Meet the Contact Center as a Service (CCaaS) operated on the cloud.
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