Magellan Solutions

MAY 16, 2024

Delegating tasks helps businesses focus on innovation and growth. Deloitte believes using an outsourced call center is vital to delivering exceptional customer experiences. An outsourced call center can be your secret weapon for delivering exceptional customer experiences. What are you waiting for? Read along!

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Pure Moderation

OCTOBER 31, 2022

For one, business process outsourcing allows companies to minimise repetitive tasks and focus on core business functions. Outsourcing to a reputable and experienced service provider also gives companies access to a talented pool of agents for better efficiency and productivity. Save On Costs. Why Do Businesses Outsource Work?

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Pure Moderation

JULY 7, 2022

Outsourcing is the act of hiring third-party service providers or individuals to perform specific duties. Other companies may outsource their customer service personnel to offshore staff. . It’s more cost-effective and gives better flexibility for core operations. Better Customer Service.

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Magellan Solutions

OCTOBER 26, 2023

But there’s one problem: You receive hundreds of calls, emails, chats, and messages from your customers every day. As much as you want to accommodate them all, you’re overwhelmed and don’t have the time, resources, or expertise to deliver excellent customer service. What can you do? Thanks to technology!

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Magellan Solutions

MAY 17, 2021

It is the transfer of tasks to an entity outside the organization. According to a study by the Everest Research Institute, outsourcing to an offshore IT vendor is more affordable. Dedicated Offshore Center. Clients that want a cost-effective alternative to in-house production often use an alternative. Captive Centers.

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Magellan Solutions

APRIL 16, 2020

For US companies that outsource offshore, one of its greatest benefits is additional support during recessions. While you can always outsource within your territory, a growing number of companies find it more effective to do it offshore. In fact, a lot of key industry players are taking advantage of offshore outsourcing.

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Magellan Solutions

JUNE 1, 2021

This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. Aside from operating costs up to 70% lower than the U.S., they offer a consistent quality of service and technical expertise that has evolved to meet growing business demands. Less utility. Dynamic team.

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Magellan Solutions

SEPTEMBER 24, 2020

At some point, you’ll need to let go of administrative tasks and allot most of your energy and resources on your core business. In this article, you’ll find out when exactly should you outsource your inbound call center and how to do it right. The main role of an inbound call center is to provide quality customer service.

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Magellan Solutions

JUNE 22, 2021

The services that BPO and shared services providers use are generally to remove manual, operational, and often repetitive tasks from your everyday work. BPO is the process of engaging a third-party vendor with the right skills and resources, to carry out work on your behalf. Budget available. It’s that simple.

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Magellan Solutions

MAY 3, 2021

A BPO Company performs back-office tasks of any business like customer support or accounting functions. Maximize your budget with outsourcing contact center services philippines. The low operating cost in offshoring to countries does not equal low-quality workers. Call centers vs. bpo philippines.

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Magellan Solutions

SEPTEMBER 10, 2019

Call center outsourcing is a business activity of subcontracting call center services like customer care and sales-related tasks. A call center provider handles all customer requests from inquiries, bookings to refunds, inbound to outbound, catering to businesses of all shapes and sizes. Inconsistent service.

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Magellan Solutions

APRIL 24, 2020

In fact, many of the most well-known technology companies today have outsourced development tasks during their early stages. Instead of forming another team to take care of short-term projects, they have seen IT outsourcing as a better option to meet sudden demands while minimizing overhead costs. Cost-effective. Mastercard.

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Magellan Solutions

JULY 5, 2021

It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. After all, low pricing is the main reason why business owners choose to outsource their function to an offshore BPO company. – Does the BPO firm consider your customers as their customers too?

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Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

DECEMBER 10, 2019

So you do not have to worry if you are losing money on unattended customers. Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . It is for this reason that companies invest in customer service. . Ready to discover more?

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Magellan Solutions

JULY 16, 2020

If you want to know more about telemarketing outsourcing, read further as in this article, you will find out about the following: What is Telemarketing Outsourcing? Aside from upselling and cross-selling, it can also be used to utilize different outbound services. Telemarketers (Reaching out to businesses). Initiating the Call.

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