Magellan Solutions

OCTOBER 11, 2023

Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. Not surprisingly, outsourcing is the foremost solution everyone is investing in.

Call Center 52

Call Center Outsourcing Service Retail 52

Redial

MAY 17, 2023

Escalating Costs: As operational costs rise, it’s essential to assess whether your current communication methods are cost-effective. Maintaining an in-house team solely dedicated to customer support can be expensive, especially when you consider hiring, training, and infrastructure costs.

Call Center 130

Call Center Reduced Costs Infrastructure Costs Customer Support 130

Magellan Solutions

MARCH 2, 2021

Wrong vs. right reasons to consider customer care outsource. Low-cost customer service providers are generally equipped to handle only repetitive support requests. Outsourcing isn’t a way to just get rid of customer support responsibilities. Instead, we work on: Lowering your operational costs.

Customer Support 52

Customer Support Outsourcing E-Commerce Call Center 52

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. Foreign countries prefer to outsource jobs to the Philippines because it is receptive to western culture. Cheaper labor and operational costs. Exposure to popular western culture.

Call Center 75

Call Center BPO Government Outsourcing 75