Blue Ocean

OCTOBER 4, 2023

If agents are frustrated, we can only imagine that the customers they’re speaking with are too. Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Intugo

AUGUST 15, 2023

This confluence of cost-effectiveness and operational excellence makes nearshore Mexico desirable for call center outsourcing. Scalability and Flexibility In today’s dynamic business environment, scalability and flexibility are essential for any outsourcing partnership.

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Blue Ocean

OCTOBER 17, 2023

Today, despite their being no uniform standards defining ESG, there are many laws and regulations that govern how companies must conduct their business. When Should You Demonstrate Flexibility in Assessing ESG? Simultaneously, worldwide attention on issues of sustainability and diversity began to take off and haven’t faded yet.

Right-Sizing 59

Right-Sizing Government Manufacturing Outsourcing 59

Magellan Solutions

SEPTEMBER 10, 2019

If you want to keep it as a regular part of your business operations, signing a long-term deal with a call center is probably best. Advantages And Disadvantages Of Contact Center Outsourcing. Like everything in this world, outsourcing has its own set of benefits and drawbacks. Flexibility.

Call Center 49

Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49