Everest Group

SEPTEMBER 14, 2023

Cape Town showcases a remarkable collaborative spirit between the local government and operators, driving strategic projects that lay the groundwork for future growth and success in the region’s CX services delivery landscape.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

NoonDalton

DECEMBER 11, 2023

It’s no longer just about delivering services at the lowest cost but about doing so in a way that is mindful of the broader impact on society and the environment. Emphasis on Ethical Operations: There’s a rising trend in ensuring that outsourced operations adhere to ethical standards.

Outsourcing 52

Outsourcing Regulations Efficiency Outsourcing Operations 52

NoonDalton

NOVEMBER 6, 2023

Real-time collaboration platforms enable frontline workers to engage with colleagues and supervisors as if they were in the same physical space. Their expertise in streamlining operations can lead to improved workflows and reduced operational costs, even when employees are not all in the same physical space.

Outsourcing 52

Outsourcing Flexibility Retail Jobbing 52

Magellan Solutions

JULY 5, 2021

Collaborative Effort. As such, they could offer outsourcing services from companies in all regions. They use the diversity of their employees as an advantage for their outsourcing operations. Why You Might Want to Outsource with Them? Why You Might Want to Outsource with Them? Reduce operating costs.

Call Center 40

Call Center BPO Outsourcing Customer Service 40