Everest Group

SEPTEMBER 14, 2023

Governing bodies like the Department of Trade, Industry, and Competition (DTIC), Business Process Enabling South Africa (BPESA), and CapeBPO provide resources and reward job creation Cultural Affinity: South Africans’ familiarity with US and UK culture and shared holiday celebrations create cultural similarity with global markets for CX delivery.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

NoonDalton

NOVEMBER 6, 2023

While much of the discussion around hybrid work focuses on office-bound professionals, the implications for frontline workers—who are often tethered to physical job sites—are profound and complex. They are the backbone of day-to-day operations, and their roles traditionally require a consistent physical presence.

Outsourcing 52

Outsourcing Flexibility Retail Jobbing 52

NoonDalton

DECEMBER 11, 2023

It’s no longer just about delivering services at the lowest cost but about doing so in a way that is mindful of the broader impact on society and the environment. Emphasis on Ethical Operations: There’s a rising trend in ensuring that outsourced operations adhere to ethical standards.

Outsourcing 52

Outsourcing Regulations Efficiency Outsourcing Operations 52