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Hackett: 2023 Brings Increasing Cost for HR But Greater Business Impact

The Hackett Group

Miami, FL — September 28, 2023 — Human resources (HR) operating costs increased significantly in 2023, with key contributors being wage inflation and high turnover rates, according to new Digital World Class ® HR research from The Hackett Group , Inc. NASDAQ: HCKT).

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The Rise of Global Business Services: The Future of Shared Services

Zinnov

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

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Six Levers for Digital World-Class Procurement Performance

The Hackett Group

.” Here’s what we found: In 2021, digital world-class procurement organizations are operating at 25% lower cost [1] than typical procurement organizations (i.e., But their advantage is not just about cost. peers), with a 33% productivity advantage. In fact, digital world-class procurement organizations enjoy a 2.5-times