NoonDalton

MAY 18, 2022

What can a company do to strike a balance between client loyalty and the requirement to execute a range of back-office activities, such as processing sensitive customer data and ensuring regulatory compliance? Partnering with a business process outsourcing (or BPO) provider allows businesses to focus on their core competencies.

Business Process Outsourcing 97

Business Process Outsourcing Outsourcing E-Commerce BPO 97

Magellan Solutions

JULY 5, 2021

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Call Center BPO Outsourcing Customer Service 40

Magellan Solutions

JULY 13, 2020

Software-as-a-Service or SaaS is one of the fastest growing branches of the tech industry. To help meet market demands, some companies turn to SaaS outsourcing. What is SaaS outsourcing? For starters, SaaS outsourcing is the process of hiring a third party service provider to take over certain aspects of a SaaS business.

Outsourcing 52

Outsourcing Data Entry Call Center Business Process Outsourcing 52

Magellan Solutions

JUNE 20, 2022

Many businesses all over the world can attest to that. Because of this, the Philippine laws on outsourcing are very important. Because of the high demand for Philippine-based outsourcing providers over the years, business process outsourcing (BPOs) has since helped increase the country’s income and stabilize the Philippine economy.

Outsourcing 40

Outsourcing BPO Right-Sizing Call Center 40

Magellan Solutions

APRIL 24, 2020

They offer goods and services related to telecommunications, health, safety, and security. TELUS is also an outsourcing company providing multilingual customer service and digital IT services. Despite offering outsourcing services, TELUS also outsources some of their operations.

Outsourcing 59

Outsourcing Offshoring Banking Business Process Outsourcing 59

Magellan Solutions

NOVEMBER 10, 2020

People who outsource LPO all ask the same thing: Is it safe at all to offshore legal services? And how is it different from local outsourcing? LPO offshoring is the process of outsourcing legal processes to an overseas provider. And the service provider is in a faraway country. What is LPO offshoring?

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Offshoring Nearshoring Legal Services Outsourcing 59

NoonDalton

DECEMBER 1, 2021

Customer support outsourcing is an enticing concept for many businesses. Letting other people handle your customer service may help you save money, resources, and, in many cases, a lot of worry. Unfortunately, there is no such thing as a one-size-fits-all approach, and there is no silver bullet to help the process go faster.

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Customer Support Outsourcing Call Center Right-Sizing 95