Business Development Customer Service Outsourcing Right-Sizing 
Magellan Solutions
MARCH 26, 2024
Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?
Magellan Solutions
JULY 4, 2021
Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Medium-sized call centers: 37%. Large-sized call centers: 44%.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
MARCH 9, 2021
Factors You Should Know About Customer Service Outsourcing. Customer service outsourcing is a strategy to improve customer retention. Top businesses succeed due to a lot of reasons and among them is good customer service. Customer Service Expectations. Percentage.
Magellan Solutions
MARCH 13, 2024
Did you know companies embrace offshoring and outsourcing to improve efficiency and cut costs? However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. This article has you covered!
Blue Ocean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
Magellan Solutions
MAY 2, 2024
Have you ever noticed businesses looking for new ways to save money and grow ? One popular tactic is outsourcing to other countries to make operations more efficient. As the global economy becomes increasingly interconnected, the appeal of outsourcing offshore has soared. Let’s explore its potential together.
Blue Ocean
FEBRUARY 14, 2024
When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. But with this new height of significance, is customer success really something you can outsource?
Expert insights. Personalized for you.
52 
Let's personalize your content