Magellan Solutions

NOVEMBER 7, 2023

This can lead to increased efficiency, cost savings, and improved quality of work. If you’re wondering if outsourcing is a viable option for your company, check this out! This is where outsourcing inbound calls and other administrative tasks to accommodate the spike in demand comes in.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

MAY 3, 2022

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. American Express.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

APRIL 16, 2020

It can be easy to assume that Apple does this to save up on labor costs, since labor tends to be cheaper in other countries. Citi’s operations in the Philippines — within the firm’s operations and under the BPO setup — is attributed to the country’s “sound macroeconomic fundamentals and skilled workforce.”.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Magellan Solutions

MAY 6, 2020

American Express (Amex), an American multinational financial services corporation, outsourced its customer services and other back-office tasks to the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. American Express.

Call Center 52

Call Center Outsourcing Offshoring Banking 52