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5 Business Benefits of Outsourcing Inbound Call Center Services

Magellan Solutions

Hence, there is a race to improve operations and customer service nowadays. Businesses are looking into efficient solutions that reduce costs and improve customer service while allowing companies to be flexible. There are a plethora of business benefits employers outsource inbound support services. The reason?

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP.

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What We Do As A Customer Support Outsourcing Agency

Magellan Solutions

Low-cost customer service providers are generally equipped to handle only repetitive support requests. Instead, we work on: Lowering your operational costs. Outsourcing your customer service staff is a good alternative. You can save around a total of $3000 in initial setup and infrastructure costs alone.