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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. 2000 : The BPO industry contributed 0.075% to the country’s GDP. billion by 2022.

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What We Do As A Customer Support Outsourcing Agency

Magellan Solutions

Instead, we work on: Lowering your operational costs. You can save around a total of $3000 in initial setup and infrastructure costs alone. Moreover, your workforce costs are also reduced. For example, the cost of living in the Philippines is 65.98% lower than that of the US. These are not what we offer.

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5 Business Benefits of Outsourcing Inbound Call Center Services

Magellan Solutions

Cost Savings It costs a lot of money to operate in-house call centers. Infrastructure costs, such as staffing, training, and maintenance, can get out of hand. Within the first year, they cut operational costs by 40% and lowered employee expenses. You only pay for a service that you need.

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The Philippine Call Center Industry: A Brief History

Magellan Solutions

As a sub-sector of the business process outsourcing (BPO) industry, call centers in the Philippines remain as a major contributor of the country’s economy. See the infographic below to see how the Philippines’ call center and BPO industry evolved to what it is today. Top Philippine BPO destinations. Dagupan City. Dumaguete City.