Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. The influx of BPOs increases yearly, extending from large contact centers to home-based BPOs.

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Magellan Solutions

MAY 3, 2016

Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide.

BPO 63

BPO Finance Healthcare Outsourcing 63

Magellan Solutions

MARCH 27, 2023

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Spending on business process outsourcing (BPO) is anticipated to reach US$212 billion in 2023, up by 19% from 2019. Its market value in 2016 was US$106.46

Outsourcing 52

Outsourcing Business Process Outsourcing Out-Tasking E-Commerce 52

Magellan Solutions

MAY 3, 2022

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. Filipino call center agents assisted US clients in terms of credit card concerns.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Everest Group

OCTOBER 20, 2023

This becomes especially imperative as technological advancements like generative AI threaten to shift the industry’s current equilibrium and potentially start the next phase of a technological revolution. The global services industry must adapt swiftly to stay ahead of the curve.

Service 59

Service Offshoring Global Business Services Information Technology 59

Magellan Solutions

MAY 6, 2020

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. Filipino call center agents assisted US clients in terms of credit card concerns.

Call Center 52

Call Center Outsourcing Offshoring Banking 52