article thumbnail

BPO Business Models: 3 Must-Know Facts

Pure Moderation

Business Process Outsourcing or BPO refers to delegating business tasks and processes to a third-party service provider. If your organization has been considering outsourcing non-primary but equally essential tasks, it’s crucial to understand the many different BPO business models available.

BPO 98
article thumbnail

2022 Latest Report: Statistics on the Philippine BPO Industry

Magellan Solutions

Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. The Philippines must concentrate on improving and strengthening its BPO sector. Use it to guide your outsourcing choices.

BPO 40
professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Comparing Outsourcing Quotes: 8 Things to Look Out For

Magellan Solutions

Source: Magellan Solutions In 2023, global outsourcing spending may reach US$731 billion, according to Deloitte’s Outsourcing and Shared Services 2019-2023 Report. Around US$700 billion was spent by corporations on outsourcing in total in 2022.In With nearly 1.44 million full-time employees, the industry generated US$29.1

article thumbnail

Offshoring vs Outsourcing: Benefits and Helpful Tips

Magellan Solutions

Companies are increasingly recognizing the strategic value of outsourcing beyond just cost savings. According to Deloitte’s Global Outsourcing Survey, 65% of respondents cited the ability to focus on core functions as the most significant perceived benefit of outsourcing strategies.

article thumbnail

7 Amazing Cases of Outsource Customer Service Philippines

Magellan Solutions

Customer support outsourcing in the country is among the top services offered by its BPO industry. Here, you can expect excellent customer service outsourcing Philippines to manage and handle inbound calls to your business. . Voice services cemented the Philippines customer service outsourcing in the global outsourcing industry.

article thumbnail

How Outsourcing Tech Support In The Philippines Helps You Avoid Legal Challenges

Magellan Solutions

In 2016, the industry has reached $25 billion in revenue, accounting to more than 15 percent of the overall global outsourcing industry. There aren’t BPO companies in the country making headlines in a negative way that affects its clients in other countries. Thus, outsourcing tech support in the Philippines is relatively safer.

article thumbnail

List of Companies That Outsource Call Centers

Magellan Solutions

Meanwhile, to cater to the unique needs of the company’s international clients, they outsourced sales teams who are natives to the location. Aside from sales, Microsoft also outsourced its help desk , along with infrastructure and application support, to an outsourcing company in India. Enel Energia. Dominion Energy.