Magellan Solutions

JUNE 9, 2021

Know What Makes IP Contact Center Outsourcing Different from Old School Call Center. The Philippine BPO call center has veered away from traditional focus on outgoing and incoming voice calls. Instead now offers IP contact center outsourcing. What is IP Contact Center Outsourcing.

Contact Center Outsourcing 52

Contact Center Outsourcing Call Center Outsourcing BPO 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. With the rapid global transformation and dynamic shifts in commerce shaped by cutting-edge strategies, one continent is emerging as a rising giant in the realm of customer CX services delivery – Africa.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

Contact Center Outsourcing 59

Contact Center Outsourcing Sales Customer Service Insurance 59

Magellan Solutions

JULY 16, 2021

Ever wonder what factors affect the final Telemarketing Services Prices ? In this article, we will look at the seven most critical factors that can affect telemarketing services prices. 7 Important Factors Affecting Telemarketing Services Prices 2021. Determine how much service you’ll need. Level of Experience.

Service 52

Service Call Center Contact Center Outsourcing Business Process Outsourcing 52

Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.

Call Center 40

Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? There are different services provided by call center. What do you get when you outsource inbound call center services ? 24/7 Answering Service. Virtual Receptionist Service. Inbound Calling.

Call Center 52

Call Center Service BPO Customer Support 52

Future of Sourcing

JUNE 12, 2018

Fortunately for both providers and buyers of these services, there are destinations aplenty from which to choose. In fact, in the most recent Ryan Strategic Advisory Front Office Omnibus Survey of over 350 enterprise contact center decision-makers, Bulgaria was ranked in the top ten most favored locations among UK respondents.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52