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6 key strategies to scale your customer support team

Influx

We’ll help you solve these challenges below. . However, there are a few best practices we’ll go over that will, without a doubt, help you get on the right path. . For more on the importance of impactful customer service training, check out one of our other blogs here ! . Invest in better programs and tools to help scale.

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A beginner friendly guide to help desk software

Influx

The ability for customers to get help in a timely and consistent manner is important to the success of any business. Thanks to help desk software, you can create a seamless customer experience that increases your team’s productivity and efficiency. No matter the size of your business, you can benefit from help desk solutions.

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The 8 Best Help Desk Software for 2023

Influx

With so many options, choosing the best help desk software for your business can seem daunting. To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . What is help desk software? The best help desk software in 2023.

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Preparing for the Future with Application Modernization

3Pillar Global

According to Gartner , a legacy application is an information system that is critical to daily operations but may be based on outdated technologies. Application modernization can help address business challenges in strategic ways. Do you have enough knowledge to accurately evaluate the current state of the system?