31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

Everest Group

OCTOBER 13, 2022

Since our inaugural ServiceNow Services PEAK Matrix Assessment in 2020, the software company has significantly expanded its portfolio to go beyond IT Service Management (ITSM) to new offerings that help clients drive business growth, increase resilience, and enhance employee productivity. Minimize customization.

Human Resources 52

Human Resources Flexibility Accounting Government 52

IBM Business Partners

AUGUST 1, 2023

Incidents are errors or complications in IT service that need remedying. This explains the existence of both incident and problem management, two important processes for issue and error control, maintaining uptime, and ultimately, delivering a great service to customers and other stakeholders.

Management 62

Management Automation Software External Service Provider 62

Zinnov

MARCH 8, 2023

Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0. Automation proved to be an effective tool during the pandemic helping companies become and remain resilient.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59