31 West

NOVEMBER 25, 2023

In the rapidly evolving digital landscape of the 21st century, Information Technology Service Management (ITSM) has emerged as a critical component in various sectors, especially in education. This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions.

Management 130

Management Service Administrative Research 130

31 West

MARCH 6, 2023

If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. These solutions help implement ITSM practices, centralize the workspace for your internal or outsourced IT help desk , and improve efficiency with collaboration tools and integrations.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

IBM Business Partners

AUGUST 1, 2023

Incident management systems have evolved from blunt tools where employees recorded incidents that they observed (which could happen hours after occurring) to a robust, always-on practice with automation and self-service incident management software, enabling anyone in the organization to report an incident to the service desk.

Management 57

Management Automation Software External Service Provider 57

Perficient Digital Transformation

MARCH 27, 2023

In this blog series, we’re exploring the four pillars of a successful Cloud Transformation: Program Model, Cloud Foundations, Portfolio Transformation, and Enterprise App Migration. In our first blog , we discussed the importance of a Program Model and the key elements that should be considered for successful implementation.

Government 111

Government Design Automation Shared Services 111