Blog Contact Center Outsourcing Customer Support Efficiency 
Blue Ocean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Other Approaches to Bilingual Customer Care Support But, as the title of this blog implies, a live agent model might not be the best option for all of your language requirements.
Mattsen Kumar
MAY 7, 2024
Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama, 54% of all companies use third-party support teams to connect with customers.
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Mattsen Kumar
OCTOBER 12, 2023
Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. As per data by Helplama , 54% of all companies use third-party support teams to connect with customers.
Everest Group
SEPTEMBER 14, 2023
Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Discover seven advantages of South Africa and compare its hotspot cities in this blog. Now is the time to capitalize on this alluring market in this rising continent.
Blue Ocean
MARCH 19, 2024
On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. When you are moving your customer support channels from one outsourcer to another, you can’t let the slow turning wheels of legal compromise your cut-over.
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