31 West

NOVEMBER 25, 2023

This blog post delves into the significance of ITSM in enhancing IT support for students and faculty in educational institutions. Yet, many institutions need help to keep pace with these demands, often due to outdated systems, limited resources, and a lack of specialized IT support staff.

Management 130

Management Service Administrative Research 130

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. We’ll help you solve these challenges below. . Let’s chat about it!

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

IBM Services

DECEMBER 5, 2023

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

Customer Service 66

Customer Service Service Customer Support Call Center 66

Influx

DECEMBER 18, 2022

With so many options, choosing the best help desk software for your business can seem daunting. To create the best employee and customer experience possible, we’ve created a list of the top 8 help desk software you should consider for 2023. . What is help desk software? Reducing workload . Freshdesk

Software 52

Software Right-Sizing Sales Automation 52

Groove Technology

DECEMBER 19, 2021

You must also optimize your website to scale to acquire customers, drive conversions, and generate revenue in the digital world. First of all, your customers may want to be able to self-service reorders, track orders, and pay online. So those are your customers and competitors, but what else does your business need?

E-Commerce 130

E-Commerce Sales Design Research 130