Chazey Partners

JANUARY 26, 2021

It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners. Global Business Services – Transformation Driver & Digital Enabler.

Shared Services 52

Shared Services Service Robotics Process Automation Global Management Consulting 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. About Everest Group.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Premier BPO

MARCH 29, 2023

This year’s event was held from March 23 rd to 26 th under the theme of “Leading Shared Services into the Future”. The week featured prize-winning speakers and Global Business Services giants. We engaged in conversations surrounding the evolving transformation of work in global markets.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

DECEMBER 8, 2023

The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

JANUARY 27, 2022

So, what does that mean for global business services (GBS) organizations and the global talent pool? Leveraging his extensive experience identifying and understanding emerging trends, Michel helps organizations to maximize their global services efforts. Parul Jain. Practice Director. Parul Jain.

Co-Sourcing 52

Co-Sourcing Advisory Research Global Business Services 52

Everest Group

JANUARY 26, 2022

Asia-Pacific and Africa offer best source of talent for enterprises taking a long-term view; Everest Group advises companies to invest now for highest future payoff. Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology.

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. This information was used to create customized pitch for the client.

Research 40

Research Nearshoring BPO Global Business Services 40

The Hackett Group

JULY 13, 2021

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading US bank GBS hosts a Finance and Accounts (F&A) Data Management team that supports finance business users’ data needs.

Banking 52

Banking Analytics Finance Engineering 52

Everest Group

AUGUST 25, 2023

Let’s consider the example of a GCC of a leading life sciences firm that proved the GCC’s ability to build effective teams across multiple therapeutic areas by centralizing capabilities such as market research, analytics, and generating insights.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

The Hackett Group

AUGUST 10, 2021

Digital Awards – In early July, The Hackett Group announced the winners of its 2021 Digital Awards , which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Research 52

Research Analytics Sales Finance 52

Automation Anywhere

APRIL 27, 2022

FortressIQ is now part of Automation Anywhere, and its offering is now our process intelligence product FortressIQ. From credit cards to lending, trading products to cryptocurrency, fintechs are now providing sophisticated apps and tools to consumers who are demanding omnichannel services, low to no fees, and 24x7 on-demand customer service.

Banking 98

Banking Robotics Process Automation Automation Efficiency 98

The Hackett Group

JULY 8, 2021

Understanding the sources of digital world-class performance. This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. For example, they have automated dissemination of 100% of purchase orders to suppliers, versus 70% for peers.

Analytics 52

Analytics Automation Design External Service Provider 52

Everest Group

FEBRUARY 1, 2022

Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Large talent availability and significant cost arbitrage over other regions continue to make Asia the location of choice for technology services. Asia-Pacific (APAC).

Service 52

Service Cybersecurity E-Commerce Nearshoring 52