Everest Group

APRIL 9, 2024

Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” Reach out to us to learn more.

Global Business Services 73

Global Business Services Outsourcing Service BPO 73

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. CoEs are entities that work across business (BU)s units, or product lines within a BU, and provide leading-edge knowledge and capabilities in targeted areas.

Robotics Process Automation 52

Robotics Process Automation Automation Global Business Services Finance 52

Premier BPO

MARCH 29, 2023

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

Shared Services 40

Shared Services Co-Sourcing Service BPO 40

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. accelerate self-service), apply AI/ML to business use cases (e.g., accelerate self-service), apply AI/ML to business use cases (e.g.,

Banking 52

Banking Analytics Finance Engineering 52

Everest Group

AUGUST 25, 2023

Storytelling is a powerful tool for establishing meaningful connections, fostering collaboration, and conveying brand essence. Global Capability Centers (GCCs) can use storytelling to transcend geographic and cultural barriers to effectively communicate their vision and value to diverse audiences.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

The Hackett Group

JULY 8, 2021

Understanding the sources of digital world-class performance. This also includes investments in emerging technologies such as smart automation, advanced analytics, and collaboration tools that enable greater automation. Digital world-class procurement organizations deliver superior performance on three dimensions.

Analytics 52

Analytics Automation Design External Service Provider 52

Everest Group

FEBRUARY 1, 2022

Ireland: Global companies are selecting Ireland for a mix of IT, Business Process (BP), and ER&D services, with most of the activity driven by technology firms, primarily to set up ER&D centers and digital CoEs across areas such as AI, cloud, and analytics.

Service 52

Service Cybersecurity E-Commerce Nearshoring 52