Everest Group

MAY 16, 2024

Though FAO is the most mature BPO segment, there is enough white space for new and incumbent players to mark their presence in the market. With an estimated total addressable market of US$80-85 billion in 2023, the penetration rate is no more than 15-17%. The Big Four will bring a new set of first-generation FAO buyers with them.

Service 64

Service Advisory Finance Accounting 64

Intugo

APRIL 4, 2024

Financial Advisory : Providing strategic financial advice to optimize business operations, manage cash flow, and maximize profitability. Operational Flexibility : Intugo´s small business accounting services enable companies to start up on a small scale and to grow as the needs of their business require.

Accounting 45

Accounting Service Payroll Regulations 45

Magellan Solutions

JUNE 20, 2022

Due to this, the Philippine government developed initiatives to protect and promote the BPO industry, in accordance with Philippine law. . To protect both the employees and the BPO companies and the industry. To protect both the employees and the BPO companies and the industry. Philippine Laws for the BPO Sector.

Outsourcing 40

Outsourcing BPO Right-Sizing Call Center 40

Metasource

JANUARY 27, 2022

Many professionals have come to expect the flexibility of remote and hybrid workstyles, and providing platforms for collaboration can promote retention, satisfaction, and growth. Not only will this empower current employees but having a strong foundation for remote work can attract new talent as your company grows.

Robotics Process Automation 52

Robotics Process Automation Right-Sizing Automation Collaborations 52

Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. Because of the more robust and stable infrastructure pivoting to a largely at-home model proved more manageable in North America than some other long-standing top BPO destinations. Recruiting the Right Agent Profile.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Magellan Solutions

AUGUST 17, 2020

It was confirmed by Thomson Investment Advisory Firm. It is because of the flexibility attribute of the Filipino people. The government has dedicated programs for the development of the Philippine BPO industry. The Philippines continues to be a global leader in voice services. Government Support.

Outsourcing 52

Outsourcing Call Center Business Process Outsourcing Offshoring 52

SIG Speaks

FEBRUARY 1, 2022

A Flexible (and Fast!) Join Procurement experts, Vishal Patel, Ivalua's VP of Product Marketing and Hackett Group's Principal and Global Procurement Advisory Practice Leader, Chris Sawchuk for an interactive discussion on anticipating disruptive trends and growth projections. register now. . Way to Get Certified Now. learn more. .

Sourcing 40

Sourcing Advisory Automation Shared Services 40