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Cost-Efficient Customer Service: Quality without the Price

Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? Is customer service a cost center?

Customer Service 98
Customer Service Efficiency Call Center Service 98
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Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

MARCH 28, 2024

According to a report from Future Market Insights (link resides outside ibm.com), the global private cloud services market is forecast to grow to USD 405.30 billion by 2033, up from USD 92.64 In a public cloud , a third-party service provides computing resources (e.g., billion in 2023. What is a private cloud?

Healthcare 106
Healthcare Software Administrative Finance 106
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