Simplr

JUNE 5, 2023

[ Updated: June 5, 202 3] Training and onboarding of customer service staff can be costly and time-consuming. Can you reduce customer service costs without sacrificing the quality of your customer’s experience? Is customer service a cost center? Customer service has transformed from a cost center to a revenue driver.

Customer Service 98

Customer Service Efficiency Call Center Service 98

Simplr

MAY 2, 2023

As businesses navigate the ever-changing world of customer service, the use of ChatGPT , generative AI, and large language models (LLMs) is becoming increasingly important. Especially in customer service. At Simplr, we believe that 90% of customer service interactions will be automated by 2033.

Customer Service 52

Customer Service Automation Service Management 52

IBM Services

MARCH 28, 2024

According to a report from Future Market Insights (link resides outside ibm.com), the global private cloud services market is forecast to grow to USD 405.30 billion by 2033, up from USD 92.64 In a public cloud , a third-party service provides computing resources (e.g., billion in 2023. What is a private cloud?

Healthcare 105

Healthcare Software Administrative Finance 105