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Cost-Efficient Customer Service: Quality without the Price

Simplr

JUNE 5, 2023

As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? Outsourcing to offshore call centers ensured cheap labor on a global scale. Customer service has transformed from a cost center to a revenue driver.

Customer Service 98
Customer Service Efficiency Call Center Service 98
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Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

MARCH 28, 2024

billion by 2033, up from USD 92.64 Moreover, while an organization may choose to run and manage a private cloud themselves, they frequently outsource partial or full management to a third-party provider. billion in 2023. What is a private cloud? All the major public cloud providers (e.g., Physical hardware (e.g.,

Healthcare 105
Healthcare Software Administrative Finance 105
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