Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? So, what’s in store for 2023 in our beloved BPO industry? but this was during a time when BPOs could pay $12-$13 hourly wages to call center employees — those days are long gone.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Premier BPO

MARCH 18, 2022

million jobs lost ( NY Times ), with higher unemployment rates for women of color (Black women 16.4%, Hispanic – 20.2 %). Even with the recent job gains for women in January 2022; the recovery of all female jobs lost since February 2020 would require a growth rate ten times that of the January numbers – SHRM.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Jobbing 52

Simplr

DECEMBER 15, 2021

Simplr’s CMO Daniel Rodriguez and Zendesk’s Senior Manager of Co-Sourcing Timothy Esbe shared best practices for how to overcome common CX staffing hurdles you’ll likely confront this holiday season (and beyond) in a webinar we co-hosted on How to Overcome CX Team Turnover, Understaffing, Seasonality & More. .

Co-Sourcing 98

Co-Sourcing Right-Sizing Jobbing Sales 98

Mercans

MAY 18, 2021

payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. It has the world’s fifth-highest per capita GDP (nominal) and the seventh-highest per capita GDP (PPP) in 2020. Mercans’ USA Payroll Outsourcing Solutions.

Payroll 95

Payroll Outsourcing Insurance Regulations 95

Mercans

MAY 18, 2021

payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. It has the world’s fifth-highest per capita GDP (nominal) and the seventh-highest per capita GDP (PPP) in 2020. Mercans’ USA Payroll Outsourcing Solutions.

Payroll 52

Payroll Outsourcing Insurance Regulations 52

Mercans

MAY 18, 2021

payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider , has published its most recent Payroll & HR Insights for the USA. It has the world’s fifth-highest per capita GDP (nominal) and the seventh-highest per capita GDP (PPP) in 2020. Mercans’ USA Payroll Outsourcing Solutions.

Payroll 52

Payroll Outsourcing Insurance Regulations 52