article thumbnail

Top 10 Customer Service Outsourcing Companies Worldwide 2021

Pure Moderation

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. We are living in unprecedented times and brands must rethink best practices and build new strategies to deliver the best service possible.

article thumbnail

From Home Office to Industry Leader: Magellan Solutions’ Evolution and Leadership Journey

Magellan Solutions

Now, picture this: it’s 2001, and Frederick works in a call center called Etelecare. What’s fascinating is Fred’s realization during his work at a call center. ” And so, Magellan Solutions was born in 2000, not just as a business venture but as a mission to revolutionize BPO services.