services process-automation-rpa-and-rda 
TTEC
MARCH 29, 2022
Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. So, what’s the difference between intelligent automation versus RPA? What is intelligent automation?
TTEC
AUGUST 6, 2021
For example, hotel receptionists, bank tellers, and other customer service and sales associates who directly interact with customers are considered part of an organisation’s front office operations. How can the front and back office be automated intelligently? What is the front office? Don’t be fooled by the name, however.
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TTEC
MAY 25, 2022
Increase savings with automation. When executed correctly, automation can maximise employees’ capabilities and reduce costs. When executed correctly, automation can maximise employees’ capabilities and reduce costs. Excellent customer support is a critical part of travel and hospitality. Be traveler-centric.
Zinnov
OCTOBER 8, 2021
by Praveen Bhadada, Managing Partner, Zinnov; Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/ AI, Zinnov. Even TPG has been evaluating Nintex over the past two years, and after a comprehensive due diligence process, finally went in for the acquisition.
Zinnov
OCTOBER 8, 2021
by Praveen Bhadada, Managing Partner, Zinnov; Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/ AI, Zinnov. Even TPG has been evaluating Nintex over the past two years, and after a comprehensive due diligence process, finally went in for the acquisition.
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