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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

The Front-office, simply put, consists of all the customer-facing operations within a company, or personnel who act as representatives of the company to the client base. For example, Sales Management or CRM handling at a Contact Center. Sales and Marketing. Order Management. Data Management Services.

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eCommerce is Dead, Long Live Commerce

Perficient Digital Transformation

B2B companies incorporate comparison buying, social, sales representatives, and support channels to help their clients understand their procurement options and contract rates through personalized websites. This not only enhances customer satisfaction but also reduces response times and operational costs for businesses.