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Unpacking eCommerce Customer Service Outsourcing

NoonDalton

As online retail continues to capture a growing share of the market, businesses are increasingly turning to outsourcing customer service. These partners bring specialized expertise, advanced technology, and streamlined processes to manage everything from customer inquiries to complete order management.

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Transforming the retail experience with frictionless supply chain

IBM Services

Uncertain how consumer behavior will continue to evolve as we adjust to a post-COVID life, retailers will need the flexibility and agility to anticipate and respond to changing customer and market demands using real-time data and predictive insights. Rethinking the omnichannel customer experience. They also changed the way they shopped.

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