31 West

SEPTEMBER 7, 2022

This is where Managed Service Providers (MSP) step in (you hear the drumroll? They offer a myriad of services to support your business by slicing your burdens in half. For your easy glance, we have divided the managed services into primary and secondary here, according to their essentiality. End User Services.

Managed Services 130

Managed Services Management Service Out-Tasking 130

Premier BPO

JUNE 1, 2021

That is why these types of roles require excellent communication skills, product/service knowledge, and an in-depth understanding of what the consumer wants. Front Office services in a BPO may comprise of: Customer Care. IT Enabled Services like Technical Support, Help Desk / Service Desk Support. Order Management.

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Administrative 52

SIG Speaks

JANUARY 5, 2022

Depending on the importance of the service or product, supplier governance can span through multiple levels of company governance: i.e., corporate, business unit, and contract governance. Contract governance outlines how the company manages its contracts and business relationships with suppliers, outsource service providers and partners.

Sourcing 40

Sourcing Government Right-Sizing Risk Management 40