Perficient Digital Transformation

MARCH 28, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Our new chatbot also supports Lex bot interactions to enable AI self-service options directly within Microsoft Teams. Lex Bot Management. Web Chat Management.

Administrative 139

Administrative Flexibility Managed Services Software 139

Perficient Digital Transformation

DECEMBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Scheduled Reports: Contact Center supervisors and managers can now get the data they need when they need it by configuring reports to be automatically emailed to them. Learn More.

Administrative 116

Administrative Flexibility Managed Services Software 116

Perficient Digital Transformation

MAY 31, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Roles and Permissions: We have expanded the PACE user management system to support custom roles and permissions.

Administrative 69

Administrative Out-Tasking Flexibility Managed Services 69

Perficient Digital Transformation

FEBRUARY 22, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Customizable Dashboards: Contact center data is a valuable asset that helps contact center managers decide how to improve day-to-day operations and increase customer satisfaction.

Flexibility 69

Flexibility Managed Services Management Software 69

Perficient Digital Transformation

APRIL 18, 2022

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Lex Bot Management. Prompts Management. We’re an Amazon Connect Service Delivery Partner with more than 20 years of experience delivering customer engagement solutions.

Administrative 69

Administrative Flexibility Sales Managed Services 69

Perficient Digital Transformation

NOVEMBER 15, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Agent Status Reminders: With this update, supervisors can configure custom status reminders to assist agents in managing their time.

Administrative 69

Administrative Analytics Flexibility Managed Services 69

Perficient Digital Transformation

OCTOBER 27, 2021

Perficient’s Amazon Connect Experience (PACE) solution amplifies the power of Amazon Connect with several added features and managed services. Therefore, we continue to make it as easy as possible to build custom Bots by enabling you to configure and manage recognizable inputs called slots using our Bots Manager.

Administrative 69

Administrative Flexibility Managed Services Software 69