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Combining In-House & Remote Teams: Finding the Right Balance

NoonDalton

To reduce the number of people in the office at any given time, and to maintain new health and safety regulations, many managers and department heads will work from home for the most part but enter the office for meetings and check-ins. . Making Sure You Have the Right Balance with Remote Teams. Insurance Processing.

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Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction

Perficient Digital Transformation

Colleen Eager, Management Consulting Strategist : This is especially important for healthcare insurers where the contact center experience is often the only human interaction a member will have with the brand. Contact center agents are the faces of the brand for healthcare consumers, right along with doctors, nurses, and front desk staff.