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Future State of the Contact Center: ChatGPT in Customer Experience

Blue Ocean

We’ve long been proponents of making transactional customer service low effort, for both customer and contact center. This is the underlying philosophy of our digital customer experience support solutions , driven by AI, machine learning, chatbots, and intelligent self-service. Can AI Handle Complex Customer Care?

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Empathetic AI Robots; A Threat Or A Treat In Telemarketing Philippines?

Magellan Solutions

The age of artificial intelligence (AI) is now very much upon us. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . AI is a “treat” in telemarketing Philippines.