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CXM Outsourcing Providers Can Thrive and Grow in the Upcoming Recession: Here’s How

Everest Group

The looming recession offers opportunities for forward-looking Customer Experience Management (CXM) outsourcing providers to emerge stronger. A global slowdown may force enterprises to review new or large investments, expansions, or CXM sourcing decisions, directly impacting the CXM outsourcing industry.

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For nearly two decades, IBM Consulting has helped power SingHealth’s digital transformation

IBM Services

The healthcare industry’s heavy reliance on legacy systems, regulatory and security challenges are significant hurdles for its journey toward digital transformation. We saw this during the COVID-19 pandemic as many large healthcare systems scrambled to integrate digital technology at speed.