Capgemini

NOVEMBER 14, 2022

Businesses must recreate that connection virtually, especially where data is concerned. The company is in the process of using catalog to data nearly 12,000 employees so they can answer questions that drive to the best next action. With claims employees, they saw increased efficiency with self-service information.

Service 52

Service Collaborations Analytics Research 52

Hyland

JUNE 6, 2022

Prepares your employees and business better to withstand disruptive forces. What it is: Hosting solutions on the cloud moves software from a physical server to a virtual server. It provides your employees with secure, scalable access to the critical information they need, where and when they need it. Increased job satisfaction.

Automation 53

Automation Robotics Process Automation Out-Tasking Jobbing 53

Balbelforce

NOVEMBER 30, 2022

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Employee Satisfaction (ESat). ESat can be measured by surveying staff to establish an Employee Satisfaction Index (ESI). Virtual contact center software.

Call Center 52

Call Center Sales Software Out-Tasking 52

Premier BPO

AUGUST 19, 2021

An office or virtual space dedicated to answering high volume calls for the customers of the organization; relating to queries, support, potential buyers etc. It may be Inbound or Outbound or both (Contact Center), while being a physical space, a virtual contact center, or a hybrid, utilizing both types. Call Center. Co-Sourcing.

BPO 52

BPO Outsourcing Offshoring Call Center 52