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How AI Can Transform the BPO Industry in 2024?

Offshore India Data Entry

It’s also reshaping the future of offshore BPO companies, particularly in India, a major player in the global BPO Industry. In this article, we will discuss how AI is transforming the BPO industry, the impact it’s having on BPO companies, and the future of offshore BPO in the context of AI integration.

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BPO Business Models: 3 Must-Know Facts

Pure Moderation

Global Outsourcing. Global outsourcing provides services across different continents. BPO companies will set up office spaces in the world’s top outsourcing destinations in this model. They will hire aspiring professionals looking to find stable and long-term employment in the outsourcing industry.

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List of Companies That Outsource Call Centers

Magellan Solutions

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . Another company known for outsourcing its call centers in the Philippines is Verizon. Offshored roles include information technology and customer support.

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Companies That Outsource Call Center Operations

Magellan Solutions

As part of its cost-cutting measures, the company moved most of its call center operations to alternative offshore locations such as the Philippines, India, and Mexico. . Another company known for outsourcing its call centers in the Philippines is Verizon. Offshored roles include information technology and customer support.

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Why is the Philippines Great for Inbound Call Center and Outbound Call Center?

Magellan Solutions

India is known as the largest offshore outsourcing country with over 500 companies offering outsourcing services. The main reason why India remains as the top outsourcing provider is its population. It is estimated that in 2022, the Philippines will cover 15% of the total global outsourcing market.