Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. We expect an average wage increase of 8.1%

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Zinnov

OCTOBER 20, 2023

These centers, known as captives , Global In-house Centers (GICs), or Global Capability Centers (GCCs) , are vital components of the evolving framework for how companies source services globally. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

The Hackett Group

JULY 8, 2021

Understanding the sources of digital world-class performance. Rationalizing the legacy technology environment has traditionally enabled top-performing procurement organizations to operate with a lower overall cost, despite incurring greater technology costs. Cloud-based modern architecture.

Analytics 52

Analytics Automation Design External Service Provider 52