Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS leaders will need to rethink how best to control operating costs. We expect an average wage increase of 8.1%

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Everest Group

AUGUST 25, 2023

This mature delivery hub for nearshore IT services still has much to offer but will have to overcome key obstacles to regain its appeal among international technology professionals. Ireland has been a popular location for global companies looking to offer IT service delivery to nearshore Europe.

Nearshoring 52

Nearshoring Jobbing Government Global Business Services 52

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

The Hackett Group

JULY 8, 2021

.” Here’s what we found: In 2021, digital world-class procurement organizations are operating at 25% lower cost [1] than typical procurement organizations (i.e., But their advantage is not just about cost. peers), with a 33% productivity advantage. In fact, digital world-class procurement organizations enjoy a 2.5-times

Analytics 52

Analytics Automation Design External Service Provider 52