Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. It also gives them an opportunity to expand their footprint globally and penetrate new geographies and industries.

Service 64

Service Advisory Finance Accounting 64

Everest Group

NOVEMBER 30, 2023

Revenue Cycle Management (RCM) Platforms Revenue Cycle Management (RCM) platforms automate financial processes in the healthcare industry. Healthcare organizations are increasingly evaluating RCM platform providers based on the functionalities, features, and technical support they provide.

Management 64

Management Healthcare Sourcing Flexibility 64

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

IBM Services

MARCH 20, 2024

Most of us take for granted the countless ways public cloud-related services—social media sites (Instagram), video streaming services (Netflix), web-based email applications (Gmail), and more—permeate our lives. Software-as-a-Service (SaaS) is on-demand access to ready-to-use, cloud-hosted application software.

E-Commerce 95

E-Commerce Software Analytics Finance 95