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What Is ESM, and Why Is It Important?

Automation Anywhere

ESM extends ITSM—which focuses on getting people the IT services they need—beyond technology to address the full array of services business users require. Enterprise managed services include anything from HR to procurement processes, from facilities management to legal requirements.

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Chazey Partners and COVID19: a New Staff’s Impression

Chazey Partners

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , congratulates its new-hire, Melissa Acosta, on her first six successful months with the company.

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Chazey Partners Expanding Its RPA Team Globally

Chazey Partners

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

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The Hackett Group Announces 2021 Digital Award Winners

The Hackett Group

Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. Wipro Limited is a leading global information technology, consulting and business process services company. Johnson & Johnson – Finalist – COVID Global Site Capacity Monitoring.

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List of Companies That Outsource Call Centers

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Headquartered in California, it outsources its sales and customer service professionals from third-party companies. Best known for its service vouchers, Sodexo outsources some of its sales operations. HSBC Holdings.

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Companies That Outsource Call Center Operations

Magellan Solutions

The financial institution has its shared services and many other regional hubs in the Philippines. Headquartered in California, it outsources its sales and customer service professionals from third-party companies. Best known for its service vouchers, Sodexo outsources some of its sales operations. HSBC Holdings.

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Landlord’s Not a Dirty Word: Why It’s Time to Embrace a Hybrid Ownership GBS Model | Blog

Everest Group

We may very well be at the juncture where cajoling other parts of the business into a lighter touch or “landlord” GBS operating model is the prudent thing to do for the enterprise, the business, and for the GBS operation. So, we are all on the same page here. I looked up GBS landlord model.